Salisbury Associates

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Client Quotes

Tenacious in the Cause

"Salisbury Associates were tenacious in our cause. An example was a US based shareholder who realised that he had voted the wrong way. The shareholder, who was on vacation in Canada, had to instruct his broker in New York to instruct the custodian in New Jersey to direct the nominee company in London to enable the change of the vote. Salisbury was persistent in this, eventually delivering a letter of representation on the very morning of the vote. A positive swing of 4.2 million votes. Great job!"
- Mike Ashton, CEO, SkyePharma

Winning the battle

"In selecting our supplier we undertook a benchmarking exercise targeting the supplier's ability to provide detailed analysis of a shareholder list in a timely fashion. Salisbury Associates where significantly better and faster than the competition. Salisbury Associates delivered an extremely effective Institutional, Nominee and Retail Acceptance Chase campaign as we expected. However, their ability to deliver the Inbound Retail Shareholder Helpline at very short notice was a great example of their responsiveness to the overall needs of the campaign and their strong desire to ensure success of our campaign. Well done!"
- Christopher Daniels, Vice President - M&A, Citigroup.

"Salisbury played a key role in ensuring the success of a transaction that will have seemed to many shareholders to be highly complex. Salisbury both helped shareholders understand what was being offered and then actively mobilised their votes. This gave Xenova confidence that the right outcome would be reached, which it was."
- Nicholas Hill, Lazard , Director

"Salisbury played a significant part in ensuring this takeover was successful for our mutual client."
- Bruce Huber, Jefferies Broadview, Director

"Salisbury Associates did a great job in getting the vote in, specifically the management of the institutional vote and the difficult retail vote. Salisbury’s participation allowed us effectively to delegate this and focus on other issues, including several other transactions we were negotiating. This was a great first deal for Celtic Pharma."
- Dr Stephen Parker, Director, Celtic Pharma

"Thank you for your helpful contribution to our client's successful hostile takeover. The feedback, from your telephone campaign, about the retail shareholders sentiments towards the target company and our offer was most useful in helping us focus our message and thereby win."
- David Floyd - Dawnay, Day Corporate Finance Limited

"Salisbury Associates did a great job in getting the message out, and the vote in. Specifically the communication to the nominee companies, the retail shareholders, as well as the smaller institutions. Salisbury’s participation allowed us effectively to delegate this and focus on other issues. A great win"
- Peter Laing, Director of Corporate Communications, SkyePharma

Fact based decision making for success

"The Market Research, Followed by the ongoing feedback from the inbound helpline and the outbound proxy solicitation, assisted us in presenting the unfolding views of the shareholders to the management team. It was reassuring to have the empirical data in order to back up our views and recommendations. The market research was a key element that enabled us to confidentially take timely decisions."
-John Searles - Head of Investor Relations, British Energy. (Read Case Study)

Multi-Channel Communication, Processing and Database Solutions

"I was recommended to use Salisbury Associates by a colleague who had successfully used them in the past. This was an invaluable referral for the successful delivery of this project. The project was looking for support on outbound calling, but from the initial project meeting it was clear Salisbury Associates could become key to the solution and offer more than just outbound calling facilities. This was a significant benefit as it meant that we did not need to use inhouse IT support. Salisbury Associates demonstrated that they had the skills to manage all the data requirements for the project, the outbound telephony, the inbound telephony, and the receipt of inbound coupons."
- Jonathan Lyon - Norwich Union Business Change. (Read Case Study)

Quality Assurance

"I was very impressed by the focus on quality. Significant evidence of monitoring taking place, with coaching and praise being provided as appropriate."
- Gillian Patterson - Scottish Provident Project Manager. (Read Case Study)

Flexibility

"What impressed me most about Salisbury Associates was their ability, throughout our partnership, to very quickly take on board our many different requirements and to consistently deliver for us a very professional standard of service"
- Paul Whitecross - Scottish Life Customer Services Manager

Compliance

"I am satisfied that all calls are being handled in a professional and timely manner. All agents monitored were very clear on the no advice culture."
- Nicola Thornley - M&S Money Compliance

Value for Money

"Salisbury played a significant part in ensuring the rejection of the requisitioned resolutions in a cost effective manner. A significant vote of confidence in the Board, our strategy and the new executive team"
- Donald Nicholson, Finance Director, SkyePharma

"We undertook a rigorous benchmarking exercise before appointing our partner. Whilst Salisbury Associates were far from being the cheapest I feel we got very good value for money."
- Susan Sneddon - Scottish Provident Marketing Manager. (Read Case Study)

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