Information Agent | Salisbury Associates

Information agent solutions for the retail community are often neglected because companies do not know that cost-effective and worthwhile services exist.

Salisbury Associates' Information Agent programmes enable you to efficiently manage your telephone and electronic communications with your retail shareholder community. Our unique methodology and advanced call centre technology enable you to have seamlessly run inbound and outbound retail campaigns throughout the duration of your transaction and beyond. Shareholder interest will naturally increase during a corporate action, and having a sound retail communication programme at the outset of a transaction is worthwhile insurance against potential public relations and operational disasters as a result of business-as-usual call centre meltdowns. Importantly, a sound retail shareholder communication solution demonstrates good social responsibility. Our solutions come with the assurance that your shareholders will receive only the best quality service and that your campaign will be run by executives with over 20 years experience operating call centres worldwide. You can rely on our 24/7/365 responsiveness, set -up in as little as two hours, maximum scalability, and to help you save costs.

In addition, our cutting-edge call centre technology is considered to be very responsible and green. Our methodology for all campaigns is paperless, reduces carbon footprint, and is the fruit of years of experience and hundreds of campaigns executed.

In a nutshell, Salisbury Associates Information Agents service will:

Disseminate information in plain language that shareholder understand
Stimulate empathy
Offer high service levels
Draw on experience, statistics, best service guidelines

Our advantage / what sets us apart

Common sense solutions, winning attitude focused on goal-attainment, wealth of deal experience, solid financial & market backgrounds.

Case Studies

THUS

Mission: Devise & Implement Retail Acceptance Chase

Milestones:

THUS’ registrar incapable of managing the volume of incoming calls from retail investors on Cable &Wireless’s offer for THUS;
Salisbury prepared scripts, trained agents, got Panel approval and helpline was operational 24-hours after mandate;
Impressed by our reactivity, THUS mandated us to execute an outbound campaign the following week.

Impact:

Bottlenecks and shareholder frustration removed as call volumes redirected from registrar to our helpline;
Managed agent resources efficiently, allowing us to apply appropriate level of agents to inbound and outbound campaigns;
Executed outbound campaign on-time and within budget;
Helpline – 821 agent-hours in first four weeks;
Retail Outbound: 3,737 calls in 5 days.

Result:

C&W’s Offer declared wholly unconditional;
Salisbury’s helpline remains open to manage remittance period.